Customer Help

Roll the oil onto your pulse points: wrists, behind the ears, temples or the back of the neck. Cup your hands over your nose and mouth and breathe deeply for 30 seconds. Reapply whenever you want a reset. Patch test on a small area first and keep away from the eyes. Every product page also includes its own directions.

A natural perfume oil is a fragrance made from essential oils, absolutes and resins blended into a plant-based carrier oil, with no alcohol. Our perfume oils are handmade from certified organic botanicals and wear close to the skin, unfolding with your body warmth through the day. Apply to pulse points and reapply as you like.

Place a drop on your fingertip and anoint your forehead, heart or wrists while you set an intention or say a prayer. Many customers also anoint candles, doorways and sacred objects. Every Alchemyst Earth anointing oil also wears beautifully as a natural perfume.

Bioenergized describes the energetic process founder Isis Jade, PhD in Human Bioenergetics, applies to every formula. Each mother elixir ages in sealed glass, and every order is bioenergized by hand before it ships, pairing certified organic botanicals with focused intention.

Moon milk is a warm, spiced evening drink made by whisking an herbal powder into hot milk or plant milk. Our moon milk powders blend certified organic herbs and spices, such as turmeric in Golden Moon Milk and hibiscus and rose in Hibiscus Rose Moon Milk, for a comforting cup before bed.

Take our free Find Your Blend quiz. Five quick questions about your intention and your sun sign match you with the aromatherapy rollers, perfume oils and bath salts made for you.

Yes. Our formulas are made with certified organic botanicals and are handmade to order in small batches, then packaged to be kept and reused.

Ordering with Alchemyst Earth is simple. It takes three clicks!

Select the Item You Want to Buy

Add it to Your Cart

Click on the Checkout button.

Fill in your personal details, and choose your payment method.

Complete the Payment, and the order will be confirmed with our inventory then we will process your order, bioenergize it and ship to you within 1 to 2 weeks.

We accept PayPal, Visa, MasterCard, Discover, and American Express.

This depends on whether it is an International or a Domestic order. All orders within the 48 contiguous United States. are considered domestic orders and they are shipped within 1 to 2 weeks.

You can use our convenient order tracking page to enter your order details.

This will locate your tracking information, so you can find out when your package is expected to arrive.

If you have not received your order within 28 days after shipping, contact us so we may try to help you track it down.

If your order has been marked as delivered, but you have not received it, please reach out to your neighbors and contact the shipper to put a trace on the package. 

Please see our Shipping Policy for more details.

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over one week, please contact us through our contact form with your order number and we will look it up for you.

What Is an Order Number?

An Order Number is the unique number associated with every order placed through our secure checkout. This is the number you’ll use to reference a specific purchase, should you need assistance after placing the order.

Where to Find It

Click on My Account, log in, and on the account menu, select Orders. This will take you to the page that lists all your orders and their statuses.

You can also find the Order Number in your transaction emails you’ll receive after placing an order.

We ship to the United States and to more than 50 countries worldwide. International rates are calculated at checkout by weight and destination. If your country does not appear at checkout, send us a note through our contact form and we will check for you.

Refunds and exchanges are not available due to issues of hygiene with personal care products such as essential oils, skin care products, and perfumes.

In cases a package gets lost in the mail, Alchemyst Earth will work with you to reach a resolution. If you are a US customer and have not received your order within 2 weeks of the date it was marked shipped, please contact us. For international customers, the wait is 6-8 weeks before it counts as missing. 

If we shipped the wrong item, contact us immediately with photo proof. We’ll work to arrange for the correct item to be shipped as soon as possible. We may require you to send back the incorrect item and we will provide you with a shipping label to do so. 

If you are missing an item in your shipment and it was not marked as backordered, let us know and we’ll arrange to send it to you immediately. 

If your item arrives damaged, please contact us within 48 hours of receipt of your package and kindly supply photo proof of your damage. 

Please be sure to inspect the item immediately upon delivery, and contact us within 48 hours if there are any issues.

If you are asked to sign for the delivery, inspect the item first. In all cases, note any issues you find within the shipping provider’s official paperwork. Keep all packaging and shipping documents.

Contact us no later than 48 hours after delivery and provide photos of any discrepancies, condition issues, or damages.

We recommend taking both close-ups of the areas of concern, and photos of the item as a whole. We can then understand the full context of the issue and better evaluate if the item was properly packed.

If you receive an item that appears to have been damaged in transit, make sure to note the specific areas of damage, and keep our take photos of the original packaging so we can file a claim with the carrier.

Let us know there’s an issue as soon as you receive the item so we can assist you in resolving it and ship out a replacement or issue a refund.

Due to the made-to-order nature of many of our products, sometimes orders cannot be cancelled or changed.

Please contact us via email at our contact form or via our contact us page with your order number and reason for cancelling within 24 hours of your order being placed and we will do our best to cancel or change your order.