Customer Help

Please take the time to carefully read our Frequently Asked Questions.
If you still need help please contact us.


Ordering with Alchemyst Co is simple. It takes three clicks!

Select the Item You Want to Buy

Add it to Your Cart

Click on the Checkout button.

Fill in your personal details, and choose your payment method.

Complete the Payment, and the order will be confirmed with our inventory then we will process your order, bioenergize it and ship to you within 5 business days.


We accept PayPal, Visa, MasterCard, Discover, and American Express.


This depends on whether it is an International or a Domestic order. All orders within the 48 contiguous United States. are considered domestic orders and they are shipped within 5 business days.

You can use our convenient order tracking page to enter your order details.

This will locate your tracking information, so you can find out when your package is expected to arrive.

We advise due to COVID-19, shipping and delivery times may be delayed by as much as 2-4 weeks after we submit the package to the shipper.

This is due to mandates orders issued by various governments. If you have not received your order within 28 days after shipping, contact us so we may try to help you track it down.

If your order has been marked as delivered, but you have not received it, please reach out to your neighbors and contact the shipper to put a trace on the package. 

Please see our Shipping Policy for more details.


We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over one week, please contact us at with your order number and we will look it up for you.


What Is an Order Number?

An Order Number is the unique number associated with every order placed through our secure checkout. This is the number you’ll use to reference a specific purchase, should you need assistance after placing the order.

Where to Find It

Click on My Account, log in, and on the account menu, select Orders. This will take you to the page that lists all your orders and their statuses.

You can also find the Order Number in your transaction emails you’ll receive after placing an order.


We may ship to your country. Feel free to contact us at support [at] alchemystco [dot] com or via our contact us page to ask about shipping to your country. 


Refunds and exchanges are not available due to issues of hygiene with personal care products such as essential oils, skin care products, and perfumes.

In cases a package gets lost in the mail, Alchemyst Co will work with you to reach a resolution. If you are a US customer and have not received your order within 2 weeks of the date it was marked shipped, please contact us. For international customers, the wait is 6-8 weeks before it counts as missing. 


If we shipped the wrong item, contact us immediately with photo proof. We’ll work to arrange for the correct item to be shipped as soon as possible. We may require you to send back the incorrect item and we will provide you with a shipping label to do so. 

If you are missing an item in your shipment and it was not marked as backordered, let us know and we’ll arrange to send it to you immediately. 


If your item arrives damaged, please contact us within 48 hours of receipt of your package and kindly supply photo proof of your damage. 

Please be sure to inspect the item immediately upon delivery, and contact us within 48 hours if there are any issues.

If you are asked to sign for the delivery, inspect the item first. In all cases, note any issues you find within the shipping provider’s official paperwork. Keep all packaging and shipping documents.

Contact us no later than 48 hours after delivery and provide photos of any discrepancies, condition issues, or damages.

We recommend taking both close-ups of the areas of concern, and photos of the item as a whole. We can then understand the full context of the issue and better evaluate if the item was properly packed.

If you receive an item that appears to have been damaged in transit, make sure to note the specific areas of damage, and keep our take photos of the original packaging so we can file a claim with the carrier.

Let us know there’s an issue as soon as you receive the item so we can assist you in resolving it and ship out a replacement or issue a refund.


Due to the made-to-order nature of many of our products, sometimes orders cannot be cancelled or changed.

Please contact us via email at or via our contact us page with your order number and reason for cancelling within 24 hours of your order being placed and we will do our best to cancel or change your order.