Refunds, Returns & Exchanges
Refunds, returns and exchanges are not available due to issues of hygiene with personal care products such as perfume, roll-ons, skin care or balms.
In cases of shipping damage, we are happy to replace your item upon proof of damage. If your item arrives damaged, please contact us within 48 hours of receipt and kindly supply your proof of product damage.
If you are a US customer and have not received your order within 3 weeks of the date it was marked shipped, please let us know.
For international customers, the wait is 6-8 weeks before it counts as missing. Please refer to our shipping policy and frequently asked questions page for more information
Additional non-returnable items:
All health and personal care items
Teas, bath salts & herbs
If your shipment was damaged or missing, please contact us.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support @ alchemystco dot com.
If your item arrives damaged, please contact us within 48 hours of receipt of your package and kindly supply photo proof of your damage.
Please be sure to inspect the item immediately upon delivery, and contact us within 48 hours if there are any issues.
If you are asked to sign for the delivery, inspect the item first.
In all cases, note any issues you find within the shipping provider’s official paperwork. Keep all packaging and shipping documents.
Contact us no later than 48 hours after delivery and provide photos of any discrepancies, condition issues, or damages.
We recommend taking both close-ups of the areas of concern, and photos of the item as a whole.
We can then understand the full context of the issue and better evaluate if the item was properly packed.
If you receive an item that appears to have been damaged in transit, make sure to note the specific areas of damage, and keep our take photos of the original packaging so we can file a claim with the carrier.
Let us know there’s an issue as soon as you receive the item so we can assist you in resolving it and ship out a replacement or issue a refund.
Missing or Wrong Item Shipped
If we shipped the wrong item, contact us immediately with photo proof. We’ll work to arrange for the correct item to be shipped as soon as possible. We may require you to send back the incorrect item and we will provide you with a shipping label to do so.
If you are missing an item in your shipment and it was not marked as backordered, let us know and we’ll arrange to send it to you immediately.
If you have any questions or concerns, you may contact us on our Contact Us page or email support [at] alchemystco [dot] com.