With very few exceptions (i.e. promotions, weekends, holidays) all our products are made to order. This means your order is blended, charged, bioenergized, labeled, packed and shipped within 3-5 business days from the date they are ordered.
We strongly urge you to order with enough lead time so your products can be prepared carefully.
Occasionally, we do have stock ready to bioenergize and ship for our customers, in which case our order processing and shipping turn around will be 1-3 days. We will keep you updated with information via email. You can also track your order through “My Account” and your shipment through “Track My Order“.
During the checkout process, we list your shipping options and costs, which is dependent on your location and the weight.
Once your order leaves our headquarters, the shipping company is responsible for ensuring timely delivery to you. Your order is no longer in our realm of control once it leaves our facility. We strongly advise to purchase priority shipping & insurance to ensure tracking & refunds for any loss.
We are not responsible for lost, stolen or delayed orders if insurance & tracking was not purchased. The shipping company is responsible for any delivery issues, delays or lost items, however, we will do our best to assist you with tracking the package when necessary.
Any attempt to issue a chargeback through your payment provider will issue our immediate redress regarding any statement of loss.
*Claims for packages marked “delivered” yet not received and where there is no evidence of “porch piracy” must be made 24 hours after “delivery date” but no longer than 3 days to ensure it was not misdelivered or easily found around the premises.” The shipping company can produce GPS tracking for your package.
Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint with the shipping company.
International shipping is available, and rates are calculated based on weight. Most International packages will arrive 1-3 weeks from the shipping date depending on location.
Alchemyst Co is not responsible for lost packages once they have left our facilities. Alchemyst Co is not responsible for any customs fees, VAT or other taxes for international shipments nor will we pay additional duties charged by the destination country. You must pay all fees associated with your country's import requirements at the time of delivery.
if you have any questions regarding shipping, please contact us at firstname.lastname@example.org.